I remember growing up that when my mother and I went shopping customer service was important. The employees at the establishments we frequented were decimated to helping their customer base, they smiled and greeted us and they were genuine in their interactions with us. Now, I am not sure if anyone knows what customer service really is. As consumers we have be taken advantage of, lied too, left in hold for 20 minutes at a time, over charged and the list goes on. Recently Verizon was hit with a huge a fine in the realm of $50 million according to some reports. Money they owe their customers for mis-billed data charges. The fact that the number even reach that much means that the mis-billing took place over a period of time.
Having ben a former Verizon customer I am aware of many of the issues that riddled that company. So, what I want to do is this: I am creating a list of the top four companies that have delivered repeatedly poor customer service and I will detail how they failed to make the mark. If you have companies please feel free to comment and add them along with the details.
1.) Verizon – Long Hold Times. Over Billing. Uninformed Customer Service Representatives.
2.) T-Mobile – Huge Account Errors. Long Hold Times. MIsinformed by Representative. Service Interruption Errors.
3.) Citibank -Clueless Representatives. Malicious Account Restrictions. Failure to Provide Service. Lied to by Representative.
4.) Wal-Mart – Ignored by Associates. Long Lines. Failure to Complete Transactions. Clueless and Unwilling Associates. Misinformation Given.
Now, if you read my previous post about the Furlough Friday situation in Hawaii you would have concluded that I am by far a fan of the idea. I am of the mindset that the deficit could have been handled by cutting funds from elsewhere. However, a decision was made earlier this year that ended the 17 planned Furlough Fridays that were initially set for the 2010-2011 school year. Well, I am excited about the fact that the children of Hawaii will have the opportunity to once more make the best of their instruction, I am dismayed to find out how they decided to fund the end of Furlough Fridays. It is a trifold funding solution, According to Governor Linda Lingles website the funds will come from the following sources: $57.2 million from the Hurricane Relief Fund, $2.2 million in federal funds, and six planning days the teachers have agreed to give back to the state. A $10 million line of credit from local banks is also available if needed.
I am sure you are thinking and what is wrong with that? The problem is they robbed Peter to pay Paul. Taking from the disaster fund in my opinion was a huge no-no. This is an island, we are surrounded by water and with all that has happened at the hands of Mother Nature I don’t think we should be dipping into funds that we cannot replace. Again, there are other areas that the funding could have come from. We have roadwork projects that could be put off, we have the focus on the rail system and money being funneled into that and the list goes on. The other issue I have is with the banks being readily available to loan the state $10 million, this means that some bank CEO’s have politicians on speed dial. The banking industry now has the political industry by the throat.
Please forgive the delay, I have been doing some research for my next post and we have recently had a new edition to our family. That being said we are trying to make sure that everyone adjusts properly to this addition. I appreciate your patience.
Please member that today is about more than egg-hunts and easter dresses. Please remember that today marks a profound day, please recall the selfless act that only God himself could endure. Give thanks and show appreciation for the life that he has given you.
**Please forgive the break in posts, I have been a little pre-occupied. Regular postings will resume in the next day or two.***
Thank You for your patience!